Unfortunately, I had an issue with MSC’s administrative office regarding the assignment of an upgrade. The onboard staff, however, were kind and professional, naturally within the limits of their responsibilities.
Good value for money, with room for improvement in several areas
MSC GRANDIOSA True to its name. I can’t wait for another cruise soon!
Everything was organized to perfection. After so many cruises with MSC, I can confidently say: MSC is a name you can trust.
Overall very good
A true guarantee, always very helpful and present
Quite a reliable company; reception staff always well-prepared and ready to assist.
I had an excellent experience, for anything I needed
Everything was extremely efficient
Well-organized company, with extremely kind staff, especially our dining room attendant Eduardo Alarcorn, who was always helpful and unfailingly polite.
We have been choosing MSC for years and have always had an excellent experience.
Extremely friendly and courteous staff.
The company overall deserves only a passing grade, the result of averaging two very different evaluations. Staff: 10/10. Friendly, kind, always available and ready to meet any request. The entertainment team, made up of tireless and genuinely engaging people, deserves special praise. Organization: 0/10. It is hard to believe that all the shops close at midnight and reopen only the following afternoon. After a dinner that starts at 9:30 p.m. and ends around 11 p.m.—especially when returning from an excursion (for example in Corfu) around 8 p.m.—finding everything closed is truly disappointing. Pre-cruise information: –1/10. The app clearly states that Silver and Gold members are entitled to a complimentary cake. I am Silver and my wife is Gold, yet for our anniversary cake we were charged €26.50. We were later told that the free cake was only for birthdays celebrated onboard, which was not stated in the app. Summary: excellent staff, but poor organization and unclear, unsatisfactory communication.
We truly had an excellent time: everything was perfect, and above all, the Junior Club staff was outstanding. My children had an amazing amount of fun.
