Very kind and helpful staff, high quality
Beautiful experience, I always travel with Msc but here they have surpassed themselves
excellent company, I found them to be very organized, for sure they are not perfect but they did their best to make everything pleasant
Beautiful experience
For me it was the 1st cruise and I am happy with this company
Difficult to communicate with the staff who rarely spoke Italian
I had a great time. It was my first cruise and I'm super satisfied.
I always travel with MSC.
Very attentive to the various needs, both in the 'hotel' treatment and in the organization / management of excursions or transfers, perhaps little attention to Italian guests ..... (certainly in the numerical minority ....)
very well organized, excellent staff
MSC, being an Italian company, is very well organized - everything seems planned down to the smallest detail. It's almost perfect. In particular, crew members like Dedi Suardiatma, Sid, Upul Chandana, Ritesh Damry and Wayshma made the experience really very pleasant. Unfortunately there were also one or two staff members who were not particularly friendly or nice. Overall however, the service was excellent - especially the fact of being greeted with a 'Sir' in the corridors and receiving wishes for a good evening I found very appreciable. I would like it even more if the most deserving employees were rewarded with a bonus system or something similar. There were so many people who gave their best in everything they did. I would have liked to mention them all by name, so that they would receive the recognition they deserve for the excellent service - for this reason I mentioned at least some of them here.
We had a good time
The organization and the on-board staff were impeccable and so was the speed with which they managed the early return of all the passengers due to a fire on board.. NEGATIVE BECAUSE MY HONEYMOON TRIP WENT UP IN "SMOKE".
I don't know if it depends on the company or something else but I found the staff always available but they speak less and less Italian. Unfortunately, we of a certain age don't know English
Everything ok,,,,excellent company,,,,thanks to Fabio Gandolfi my agent, for this sixth cruise,,,,see you next time
Some small flaws on board, but in itself an excellent company
MSC knows how to make you feel at home
Excellent opinion I wanted to thank the cadet Roberta FAlcone who in the moments of panic that occurred on the Orchestra ship on the night of June 3rd was a valid support for all of us, thank you, thank you, I also thank all the members of the msc staff .
The cleanliness of the rooms needs to be improved (a lot) the table service at the restaurant is excellent, a round of applause to Paolo from the Villa Rossa restaurant and his team.
Super
