Professional cruise line with helpful staff.
Everyone was kind and friendly. The food was good.
Friendly and courteous staff, very helpful.
For the second time, we chose the same cruise line and we can confirm that we are always very satisfied.
Only one complaint: I didn’t receive the gifts for reaching Gold level, but everything else was perfect.
Perfect
Positive experience
Excellent company.
Simply fantastic.
MSC is a company that does this not just as a job but because they truly enjoy it: they make their guests feel at home. Every detail is perfect — every choice, every color, every element is designed to give us satisfaction. In my opinion, MSC is the best. What makes it unique is the human touch, with staff who are kind, courteous, and warm. I am extremely satisfied with everything, and anyone who dares to write otherwise is only telling lies. You are the best.
Top
Fantastic
Excellent company.
Scrupulously attentive to everyone’s needs in every field.
Excellent company. It pampers its guests with continuous improvements that make life on board even more pleasant.
A wonderful holiday: the staff were always available, attentive and kind; the ship was spotless and the cabins were perfect.
Everyone was always extremely kind (or almost everyone), smiling as they cleaned and kept everything in order.
This is my third cruise with MSC: the first on Lirica, the second on MSC World Europa—both satisfying. This one on Grandiosa, however, was disappointing. The ship is beautiful, but apart from a few staff members (Luca for the pizzas, Cesar for the entertainment, the theater team, and just a few others), the rest of the staff was unhelpful and unfriendly. Table service for drinks was far too slow. Food was not abundant; I often found desserts and fruit already gone even though buffet hours were still ongoing. Truly disappointing.
